更新日期：2026-09-12
首次付费扣款（免费试用期结束后）起 7 天内，且当期已使用 AI 点数不超过 20% 的，可申请全额退款。免费试用期内取消订阅不会产生任何费用。
你可随时取消自动续费。取消后不再扣费，当前计费周期结束前仍可使用付费权益；已开始的计费周期原则上不按比例退款。
年付套餐超过冷静期后申请退款的，原则上不予退款，你可以继续使用付费权益直到当期结束；如有特殊情况，请联系我们协商处理。
因我们的原因导致服务连续不可用超过 72 小时的，可申请按受影响天数退款或延长服务期。
违反《用户协议》被限制或终止服务的；已用尽或大部分使用 AI 点数的；通过应用商店等第三方渠道购买的，按该渠道规则处理。
请发送邮件至 info@weareoneconnection.com，注明账号邮箱与账单编号。审核通过后原路退回，到账时间以支付机构为准（通常 5–10 个工作日）。
Last updated：2026-09-12
Within 7 days of your first charge (after any free trial), and if you have used no more than 20% of that period's AI credits, you may request a full refund. Cancelling during a free trial costs nothing.
You can cancel auto-renewal at any time. You will not be charged again and keep paid benefits until the end of the current period; started periods are generally not prorated.
Refund requests for annual plans after the cooling-off period are generally not refundable; you keep paid benefits until the end of the period. Contact us for exceptional cases.
If the Service is unavailable for more than 72 consecutive hours due to our fault, you may request a prorated refund or an extension.
Accounts restricted or terminated for violating the Terms; plans whose AI credits are used up or mostly used; purchases through third-party stores, which follow that store's rules.
Email info@weareoneconnection.com with your account email and invoice number. Approved refunds go back to the original payment method, usually within 5–10 business days depending on the payment provider.